How to monitor the Luzmo platform status?

You can follow the real-time Luzmo platform status via our status page, follow recent releases in our changelogs or subscribe to our RSS feed.

Status page

Each component of the Luzmo platform is monitored in real-time by our third-party monitoring partner Better Stack, from locations around the globe. The status page reflects this real-time status without sign-off or action required from Luzmo staff. Current outages, incidents or planned maintenances are indicated in the top status bar.

The historical status of each component is reported for the last 90 days:

•   No downtime
•   More than 1 min. of downtime

When there's an ongoing incident it will be shown at the bottom of the status page. Incidents are opened in case of operational outages of the platform affecting a (significant) part of the user base. Status updates are posted as they become available. Check back frequently for updates. If you believe you have pertinent information available to help us resolve an ongoing incident, please reach out to us at support@luzmo.com.

Regional status pages

• If you have EU data tenancy (app.luzmo.com), you'll be using the services indicated with (EU)
• If you have US data tenancy (app.us.luzmo.com), you'll be using the services indicated with (US)
• If you're using a Virtual Private Cloud (VPC) offering, you have a dedicated status page. You can find it at [domain of your VPC]-status.luzmo.com/.

Maintenance

All planned maintenance events are listed in the Maintenance section of the status page.

Scheduled maintenance may include:

• Infrastructure upgrades
• Security updates
• Performance improvements
• Platform optimizations
• Database migrations

Whenever possible:

• Maintenance is scheduled during low-usage periods.
• Expected impact and duration are clearly communicated in advance.
• A notice is posted ahead of time on the status page.

If maintenance may cause temporary degradation or downtime, this will be explicitly stated, along with:

• Start time (including time zone)
• Estimated duration
• Affected components or regions

During Maintenance

During a maintenance window, the status page will reflect the maintenance state in real time. Once completed, a confirmation update will be posted.

If maintenance is completed earlier than expected, services will be restored immediately and the status page will be updated accordingly.

Previous incidents

A full record of past incidents is available in the Previous Incidents section of the status page.

For each incident, you can review:

• Date and duration
• Affected components
• Impact description
• Timeline of updates
• Root cause analysis (when available)
• Resolution steps taken

We believe in transparency and continuously review incidents internally to:

• Identify root causes
• Improve monitoring and alerting
• Prevent recurrence
• Strengthen platform resilience

The historical incident log allows you to:

• Perform internal reporting
• Support compliance requirements
• Understand platform reliability trends

Get updates

To subscribe to incident updates you may submit your email to subscribe to incidents in general or specific components. You may also use RSS or Atom feeds. The entire page can be read as a JSON object here: https://luzmo.betteruptime.com/index.json You may also submit a webhook to get notified when incidents are created, updated or resolved.

Changelogs

You can see the changelogs for the Luzmo platform on this link. This provides detailed information about recent updates, bug fixes, and new features, helping you stay informed about changes that might affect your dashboards and workflows.