How to contact our support team?

Having trouble with a dashboard? Try these troubleshooting steps!

The different channels through which you can contact our support team depend on your license. Support per license

  • Basic and Professional accounts have access to our Academy, our developer documentation, our blog and our showcases. You can contact our support team via email at support@luzmo.com and our Customer Portal. On first usage you can create a login using the "register now" button at the bottom of the login form.
  • Elite accounts have access to the above + phone support. Elite accounts additionally enjoy priority handling for their tickets.
  • Enterprise accounts have access to all of the above. Next to that they also have the ability to add access to our emergency hotline to their license. Contact your Customer Success Manager or Account Executive in case this interests you.

All clients have the possibility to engage for a Professional Services project with the Solution Engineering team who have in-depth knowledge of the Luzmo software and embedded analytics as a whole. Trainings and workshops can be organized as well! Contact your Customer Success Manager or Account Executive for more information!

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